Welcome to the Data Magic Support Center!
We are happy to introduce our new and improved support ticket system for requesting work.
You do not need to create a login to generate a work request. However, we recommend for you to create a login so you can track the progress of the ticket online. Please click the link below to open a support ticket or you can sign to your account to create a ticket. If this is your first time to sign in - click the sign in link in the upper right then click on the registration link to create a new account (we suggest for you to use your email for the user name). Once the ticket is opened you will be able to track and interact with the technician as progress is made on your ticket. You may also send us an email at HelpMe@DataMagicInc.com to submit a ticket.
Please feel free to call the office at 469-635-5500 if you have any problems creating the support ticket or logging into the portal. Thank you and we appreciate any feedback you have on the new support ticket program.
In order to streamline support requests and better serve you, we utilize this support ticket system in-house for all work being performed. Every support request is assigned a unique ticket number which you can use to track the progress and responses online.
Open a New Ticket
Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.
Check Ticket Status
We provide archives and history of all your current and past support requests complete with responses.